Bitz ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid charges—download now for instant bonuses!
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
Can I use bonus codes on the app? Highlight code redemption process for app users.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Games
How do I switch between games? Use the top menu—seamless transitions with your balance intact.
Login & Register
No, online only for OTP. Use Wi-Fi—registration completes in under 1 minute.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
Can I get live chat support during major events like IPL? Yes, additional agents are deployed during high-traffic events to ensure uninterrupted support.
Is email support secure for sharing personal details? Yes, platforms use SSL encryption. Only share sensitive info via official support channels.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
What if my withdrawal is delayed? Contact support with your account ID and withdrawal reference number. Most delays are resolved within 24 hours.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
Why was my withdrawal rejected? Incomplete KYC, unmet wagering, or method mismatch. Complete verification—retry in 1 hour.
How do I cancel a withdrawal request? Contact support within 1 hour—funds returned instantly. After processing, it's irreversible.
Copyright 2025 Bitz All Right Reserved
